At Electromed Solutions, we believe quality service is equally important as quality products. Our dedicated service team of factory-trained engineers and technicians provides exceptional customer care — 24 hours a day, 7 days a week.
Every piece of equipment we supply comes backed by our comprehensive service commitment. We don't just deliver products — we ensure they operate at peak performance throughout their entire lifecycle, supported by our nationwide network of service centres and trained technicians.
A complete range of after-sales, maintenance and technical services designed to keep your healthcare facility running at its very best.
Expert setup with hands-on staff training
Our factory-trained engineers and technicians have years of experience with equipment installation across all medical specialties. We will install, configure and commission your new systems, then train your staff to ensure your new workflow is as efficient and effective as possible.
4-hour response for critical breakdowns
We provide round-the-clock emergency response for critical equipment failures. Within 4 hours of notice, our service engineers will be on-site to diagnose and repair your system, minimising disruption to patient care and clinical operations.
Instant technical assistance by phone
As part of our service offering, we provide dedicated phone support to customers experiencing issues with any installed systems. Our technical team can often diagnose and resolve problems remotely, saving you time and keeping your equipment operational.
Scheduled inspections to prevent failures
Our maintenance and service contracts provide a scheduled, regular inspection programme for your equipment and assets. Preventive maintenance increases the lifespan of your assets, reduces downtime, ensures regulatory compliance, and keeps your facility performing at its best.
All-inclusive contracts for peace of mind
Our Annual Maintenance Contracts (AMC) cover preventive maintenance, breakdown response, and spare parts — ensuring trouble-free operations and longer lifecycles for your equipment. One contract, complete peace of mind throughout the year.
Nationwide repair at affordable costs
We offer reliable breakdown and repair services to all our customers across Nepal at competitive and affordable costs. Our technicians carry a comprehensive stock of genuine spare parts, enabling fast, effective repairs that restore your equipment to full working order.
A simple, transparent process that gets your equipment back to peak performance as quickly as possible.
Call our 24/7 service hotline or fill in a service request form online. Our team logs your request immediately.
Our engineer assesses the issue remotely or on-site and determines the best course of action.
Our certified technician carries out the repair or maintenance using genuine manufacturer parts.
Equipment is tested, certified and handed back with full documentation of the work completed.
Are you a trained biomedical engineer or medical equipment technician? We're always looking for talented professionals to join our growing service team across Nepal.
